01
Understand
What happened, and where?
Type of problem, vessel or party, location, urgency and available essential documents.
HOW IT COULD WORKFrom the first question.
From the first question.
To clearer options and responsibility.
The starting point is your problem, not a predetermined service. A feasible route can be considered after understanding the details.
02
Identify the route
What kind of help is needed?
Consider repair, specialist advice, supply or another appropriately authorised referral.
03
Check and agree
Who can help, under which terms?
Review resources, credentials, permits, pricing, timing and the named legal contracting entity.
04
Coordinate
Track the agreed work
Where formally engaged, coordinate with the selected provider and document the deliverables.
GETTING STARTEDYou don't need all the answers.
You don't need all the answers.
Share what you know.
Even without an IMO number or drawing, describe what happened, approximately where, the urgency and a responsible contact.
Describe the situationUseful information to have
- Vessel or organisation name, if known
- Port or approximate location
- What happened, and when?
- Any ongoing safety or pollution risk?
- When help is needed and how to reach the contact
NOT SURE WHERE TO START?Facing a maritime problem?
Describe your situation Facing a maritime problem?
Describe it first.
Create a structured description of your situation to keep or share. You can email your requirement to our commercial mailbox. Scope, availability and the responsible legal entity will be confirmed before any formal offer.